We want you to be delighted with every WorthEt experience. This policy explains how cancellations and refunds work across food orders, tiffin subscriptions and dine-in reservations.
1. Food Order Cancellations
- Before restaurant acceptance: full refund, no questions asked.
- After acceptance but before preparation starts: partial refund may apply, depending on the restaurant.
- After preparation begins or out for delivery: generally non-refundable; please reach out if there's a quality issue.
- Quality or missing item issues: share photos within 24 hours; eligible cases receive refunds or credits.
2. Subscription Cancellations
- You may cancel an active tiffin subscription at any time from the Subscriptions tab.
- Cancellation takes effect from the next billing cycle. Already-delivered meals are non-refundable.
- Unused meals from a paused subscription may be carried forward or refunded as per plan terms.
3. Reservation Refunds
- Free cancellation up to the cut-off time stated at booking (typically 2 hours before).
- Late cancellations or no-shows may forfeit the reservation deposit, if any.
- Restaurant-initiated cancellations receive a full refund.
4. Processing Timelines
- Approved refunds are initiated within 1–3 business days.
- Funds reflect in your account within 5–7 business days via the original payment method.
- WorthEt Wallet credits are issued instantly and never expire.
5. How to Request a Refund
Open the order in the app and tap "Help", or email support@worthet.com with your order ID and a brief description of the issue.
6. Non-Refundable Items
- Delivery and convenience fees once the order is dispatched.
- Promotional coupon values used on cancelled orders.
- Custom or made-to-order items past the preparation cut-off.
7. Contact
For any refund question, email support@worthet.com.